I had the pleasure of attending TEDxMidAtlantic yesterday. For those of you not familiar with this effort, TED (Technology,Entertainment, Design) is a " small nonprofit devoted to Ideas Worth Spreading". TEDxMidAtlantic is an independently organized TED event featuring speakers and performers from a wide range of fields. It was a terrific event and I would highly recommend you attend. One particular speaker, Mark Walsh, really caught my attention.
In his discussion, he declares that the Internet is broken relative to the original intent of the early Internet developers. He feels that the Internet is "filled with junk" and "promotes [a] false sense of conviviality but generates isolationism". He goes on to outline his proposal for fixing it.
I certainly understand his concern. With the overwhelming growth of Internet usage over the last 25 years, there were bound to be abuses. However, I would contend that the Internet can promote real connectivity between people, especially in the B2C arena. If managed properly, true transparency is possible. We are in the service business. In order to service our customers, we have to connect with them. This medium allows us to connect like no other. He may consider the Internet broken, but I think we are just starting to figure out how we can really use it. I'd love to hear your thoughts.