Tuesday, November 16, 2010

The Good, the Bad, and the Ugly of Social Media- Part 2

And the fun continues. It's been over a month since we experienced the influx of online account applications and we are still reeling from the effects. With all the attention we received from these rather angry individuals (think Tea Party angry), we've had to respond to numerous formal complaints. As with any event where other agencies are involved, it takes as much time and energy to respond as it did to create the issue. And there is always more information needed, no matter how trivial and difficult. I can't wait for this to end so we can start focusing on the Dodd-Frank Wall Street Reform and Consumer Protection Act in 2011. (insert sarcastic comment here!)