Showing posts with label Bank Technology News. Show all posts
Showing posts with label Bank Technology News. Show all posts

Thursday, March 1, 2012

Do Negative Ads Work in the Battle between CU's and Banks?

With the Republican Presidential Primaries in full swing, it brings to mind a recent social media campaign from a credit union in New York. The credit union in question is Summit Federal Credit Union in Rochester, N.Y., which produced a video entitled "Sh!t Banks Say". you can view it below.
If this were the primaries, the banks would be Mitt Romney, representing the institutions who are gouging consumers with fees and are more interested in profits than service. Credit Unions, on the other hand, would be Rick Santorum, emphasizing the "moral bankruptcy" of these institutions and his efforts on behalf of the working people. All communicated through a series of negative ad campaigns from both sides.
As noted in numerous publications and blogs (including Bank Technology News and Snarketing 2.0 , a blog from Ron Shevlin ), this is an ongoing trend for credit unions; to bash the banks. However, as also noted in these articles, these negative efforts do very little to emphasize the benefits of a credit union. Much like our current crop of Republican candidates, it's more the danger of electing the other than providing a clear, positive differentiation of their candidacy.
Whether this will work in the political realm is to be determined in the months ahead. So the question is; Are these effective tactics for credit unions? What do you think?

Tuesday, August 23, 2011

Getting Started on Twitter



I've had the opportunity to speak at numerous banking conferences on the topic of social media. In fact, I'll be attending the upcoming BAI Retail Delivery Conference in October. I am part of a panel discussion on "How Banks Are Using Social Media Analytics to Drive Product Development & Marketing" along with Aaron Chestnut from First Tennessee and Penny Crossman, Editor in Chief of Bank Technology News. If you happen to attend this event, please stop by and introduce yourself.


Anyway, on of the most common questions (usually after "How did you ever get Legal and Compliance to agree to this?") is how to get started, especially on Twitter. My usual response is that the person try it out individually first, then determine if it made sense for the organization. Unfortunately, that was about as far as my advice went, until now. I recently came across a site, twiends, that provides a an easy to follow process to get started on Twitter. If you are looking to take that first step, check it out. Good luck and feel free to follow me on Twitter: @kplynch.